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Holiday Closing for Medicare this year

Posted on January 13, 2018June 13, 2018 by Dave Pickren

For our clients to audit and remember the dates Medicare will be closed for processing and payment processing

Provider Customer Service Center Training and Closure Dates

The Centers for Medicare & Medicaid Services (CMS) and the Railroad Retirement Board (RRB) have approved the RRB Specialty Medicare Administrative Contractor (RRB SMAC) to close up to eight hours per month for provider Customer Service Advocates (CSAs) training and/or staff development. The goal is to help CSAs improve the consistency and accuracy of their responses to provider questions; enhance their awareness and understanding of Medicare policies and issues; and facilitate CSAs’ retention of the facts of their training by increasing its frequency.

When our CSAs participate in training and developmental sessions on Thursdays of each month, you may use our online provider portal called eServices. eServices provides claim status, duplicate remittances, patient eligibility and much more. Register now at www.PalmettoGBA.com/eServices  . Please refer to the training schedule below for specific closure dates and times.

Date Phones Closed
February 19, 2018 PCC closed / Presidents’ Day
March 8, 2018 PCC closed for training / 2:30-4:30 pm ET
March 15, 2018 PCC closed for training / 2:30-4:30 pm ET
March 22, 2018 PCC closed for training / 2:30-4:30 pm ET
March 29, 2018 PCC closed for training / 2:30-4:30 pm ET
May 28, 2018 Office closed / Memorial Day
July 4, 2018 Office closed / Independence Day
September 3, 2018 Office closed / Labor Day
October 8, 2018 PCC closed / Columbus Day
November 12, 2018 PCC Closed / Veterans Day
November 22, 2018 Office closed / Thanksgiving
November 23, 2018 Office closed / Thanksgiving
December 24, 2018 Office closed / Christmas Eve
December 25, 2018 Office closed / Christmas Day
January 1, 2019 Office closed / New Year’s Day

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